Last updated: 16 December 2025
These Terms and Conditions (“Terms”) govern your use of the website https://italian-bistro.co.uk (“the Website”), operated by Ragno LTD (trading as Signor Ciccio) (“we”, “us”, “our”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.
These Terms apply to all visitors, users, and others who access or use the Website. Additional terms may apply to specific services offered by Signor Ciccio, including in-store collection orders, loyalty points programmes, and promotions, which will be made available where relevant.
Website use and availability
We make reasonable efforts to ensure that the information on this Website is accurate and up to date. However, we do not guarantee that all content, including menus, prices, availability, descriptions, or images, is complete, accurate, or current at all times.
We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice. Access to the Website may be interrupted due to maintenance, technical issues, or circumstances beyond our control.
The Website is provided on an “as is” and “as available” basis. We shall not be liable for any loss or damage arising from your inability to access or use the Website.
Intellectual property
All content on this Website, including but not limited to text, images, logos, menus, designs, graphics, and layout, is owned by or licensed to Ragno LTD (trading as Signor Ciccio) and is protected by intellectual property laws.
You may view, download, and print content from this Website for your personal, non-commercial use only. You must not copy, reproduce, modify, distribute, republish, or exploit any content on this Website for commercial purposes without our prior written consent.
Any unauthorised use of this Website or its content may give rise to a claim for damages and/or be a criminal offence.
Allergens and food information
Food and drink items served by Ragno LTD (trading as Signor Ciccio) may contain allergens. While we take reasonable care to provide accurate allergen information, we cannot guarantee that dishes are completely free from allergens due to the nature of food preparation and shared kitchen environments.
Allergen information provided on this Website is for guidance purposes only and may change. Customers with allergies or dietary requirements are strongly advised to contact us directly before ordering or consuming any food.
We do not accept liability for any adverse reactions suffered as a result of consuming food or drink purchased from us where allergen information has not been verified directly with our staff.
Limitation of liability
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the Website.
We shall not be responsible for any loss or damage resulting from reliance on information contained on this Website, including menus, prices, or availability.
Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Refunds, Cancellations & No-Refund Policy
Refunds & Cancellations (Food & Restaurant Orders)
All orders placed through our website are for freshly prepared food and are therefore non-refundable.
Once an order has been placed and accepted, it cannot be cancelled, amended, or refunded, except where required by law.
We do not offer refunds for:
Change of mind
Incorrect items ordered by the customer
Failure to collect an order
Late arrival for collection or delivery
If there is an issue with your order (for example, an incorrect or missing item), you must contact us immediately upon receipt so we can assess the issue and, where appropriate, offer a replacement or store credit at our discretion.
